Marc Ahlgrim
80 lines
3.5 KiB
Python
80 lines
3.5 KiB
Python
import discord
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import traceback
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import config
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# ############################################
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# the Support() class is a modal ui dialog
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# that helps you create a thread in a
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# selected channel. It asks for a title
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# and a description and then creates
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# a Thread in the config.CONFIG["SUPPORT_CHANNEL_ID"]
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# channel. It also sends a message to the
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# config.CONFIG["IDLE_MESSAGE_CHANNEL_ID"]
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# in order to notify everyone that a
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# new support message has been created
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# ############################################
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class Support(discord.ui.Modal, title='Open a support thread'):
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# This will be a short input, where the user can enter a title
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# for the new thread
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theTitle = discord.ui.TextInput(
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label='Title',
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placeholder='a catchy title for the issue',
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)
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# This is a longer, paragraph style input, where user can submit
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# a description of the problem
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theDescription = discord.ui.TextInput(
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label='Describe the problem',
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style=discord.TextStyle.long,
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placeholder='Type in what the problem is...',
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required=False,
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max_length=300,
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)
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# ############################################
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# on_submit is called when the user submits the
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# Modal. This is where we create the thread
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# and send all related messages
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# ############################################
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async def on_submit(self, interaction: discord.Interaction):
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# first let's find out which channel we will create the thread in
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theGuild = interaction.guild
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theChannel : discord.TextChannel
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theChannel = theGuild.get_channel(config.CONFIG["SUPPORT_CHANNEL_ID"])
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if not (theChannel is None):
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try:
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# we send a message into that channel that serves as "hook" for the thread
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# (if we didn't have a message to hook then the thread would be created
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# as private which requires a boost level)
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xMsg= await theChannel.send (f"Support Thread for <@{interaction.user.id}>")
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newThread=await theChannel.create_thread(name=f"{self.theTitle.value}",message=xMsg,auto_archive_duration=1440)
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# next we want to post about the new "ticket" in the IDLE_MESSAGE_CHANNEL
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theChannel = theGuild.get_channel(config.CONFIG["IDLE_MESSAGE_CHANNEL_ID"])
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if (not (theChannel is None)) and (not (newThread is None)):
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xMsg= await theChannel.send (f'I have created a **Support Thread** on behalf of <@{interaction.user.id}> :\n\n <#{newThread.id}> in the <#{config.CONFIG["SUPPORT_CHANNEL_ID"]}>\n\nMaybe you could check in and see if **you** can help ??? \nMany thanks !')
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xMsg= await newThread.send (f'<@{interaction.user.id}> describes the problem as follows: \n{self.theDescription.value} \n \n please tag the user on your reply - thank you!' )
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except Exception as e:
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print(f"Support Error: {e}")
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# last but not least we send an ephemeral message to the user
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# linking to the created thread
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await interaction.response.send_message(f'Your Support Thread has been created here: <#{newThread.id}> Please check if everything is correct.\nThank you for using my services!', ephemeral=True)
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async def on_error(self, interaction: discord.Interaction, error: Exception) -> None:
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await interaction.response.send_message('Oops! Something went wrong.', ephemeral=True)
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# Make sure we know what the error actually is
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traceback.print_tb(error.__traceback__)
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